Cancellation Policy

1. No refunds are available for unused part stays.
2. Refund Notice Periods: Less than 72 hours’ notice - no refund.
3. Under the Consumer Contracts Regulations 2013, you have 14 days in which to cancel your booking from the day after we confirm it. If you cancel within this period, you will be entitled to be refunded the payment made minus any administration fees applicable, unless you cancel after the booking period begins. This is set at £5 or 10% of the amount paid, whichever is the greater.
4. An admin fee of £25 applies to all booking cancelations made from 14 days up to 72hrs in advance, unless the booking period has begun.
5. Duplicate Bookings - In the event of a client making a duplicate booking for the same stay/vehicle and client and do not contact us within 28 days of their return will incur the full cost of that booking.
6. With every effort being made to ensure clients receive the information pertaining to their booking. If for any reason a client fails to utilize the booked space and adequate notice is not given (72 hours) will regretfully receive no refund.
7. Cancellations must be made using the support form here.